It is our policy to ensure that our customers are happy with the products we provide. Each item is handmade with the utmost care and concern for you as an individual. Please allow 2-3 weeks for the processing of your order to ensure your order is to the highest standard. Should there be any damages to your order during shipping please contact us, via the “contact” page. Though all sales are final one of our team members will assist you to find the best solution for your damaged items.